What skill sets and knowledge bases should my organization look for when we’re recruiting a clinical staff manager?
My colleagues and I developed the five pillars of management competency several years ago because we sought to identify and evaluate the administrative and management capabilities that leaders of organizations need in order to realize success in a dynamic market environment that keeps changing. Here is a quick breakdown of the OPEN MINDS five pillars of management competency:
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Leadership and governance—board composition and board performance management; board meeting and governance management; executive team composition, performance management, and succession planning
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Financial management—budgeting and financial management; financial risk management; long-term financing and capital planning
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Marketing and innovation—government, regulatory, and legislative relations; communications, public relations, and media management; marketing planning, strategic alliances, and community collaborations; service line development
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Technology and information management—organizational performance metrics management and information management infrastructure
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Strategic management—strategic planning and leadership of organizational evolution; service line management and corporate compliance; talent management
Because provider organizations in the behavioral health and social services market need be delivering sound clinical products to excel in meeting customer needs and expectations, I think we can apply the five pillars to managers at all levels, including those overseeing clinical staff. In clinical management settings, The five pillars are embodied in the ability for a manager to measure and manage staff performance; to ensure that systems collecting patient data and consumer outcomes and treatment effectiveness are protected and secure. And, all things aside, just being able to lead a team through challenge to success is a competency meant for all levels.
Because primary care, behavioral health, and social service delivery systems are becoming so closely interwoven, take the leadership and governance pillar and make sure that every level of leadership in your organization existing or prospective aligns with the competencies you identify as most important.
Joe Naughton-Travers, Ed.M.
Senior Associate, OPEN MINDS
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